FAQ & Help

1. How do I create an account on Cotton9 shop?

In order to create an account on Cotton9 shop, go to Register in the top right hand corner of the page. Remember that, in order to create an account, you have to accept our terms & conditions. You can also sign up to receive newsletters, to be on track with the latest news and promotions available on our site. After successfully signing up, you will receive an e-mail confirming your account.

2. How can I log onto my Cotton9 shop account?

In order to log onto your Cotton9 shop account, click the Login link in the top right hand corner of the page. After inserting the correct e-mail address and password, your name will appear in the top right hand corner. This means you have logged on, and you can start shopping.

3. I’ve forgotten my password, what should I do?

If you have forgotten your password, click the Lost your password? link. We’ll send you an email with a new password, which you can then change individually via logging in to your Cotton9 shop account in your personal settings section.

4. How do I place an order via Cotton9 shop?

Log into your Cotton9 shop account. Pick the product you are interested in buying – checking the correct colour and size. Add to cart. Remember that all orders placed via Cotton9 shop are sent directly from the designers – this minimizes the delivery time.

5. Can orders be sent overseas?

Of course! Our shop sends deliveries worldwide. After picking the items you are interested in, pick your designated country of delivery at Checkout details. The postage cost will be updated.

6. Where are orders shipped from?

All products in Cotton9 shop are produced in and shipped from Europe.

7. Shipment

Please note that Cotton9 shop dispatch all orders within 5 working days, excluding the holidays. Cotton9 shop is not responsible for any delays caused by any local customs clearance processes.